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Customer service manager

Bournemouth
Permanent
Holt Engineering
Customer service manager
Posted: 15h ago
Offer description

Customer Service Manager Location: Bournemouth Salary: £50,000 per annum DOE Hours: Monday – Friday FREE onsite parking Our client is seeking a standout Customer Service Manager – someone who brings fresh energy, genuine passion for customer care, and the ability to lead from the front. This is an exciting opportunity to shape and drive a high-performing team, delivering exceptional service. The ideal candidate will be a confident, collaborative leader with excellent analytical skills and a hands-on approach to improvement. Duties: Manage day-to-day customer support activities for a global client base, ensuring consistent, high-quality service Design and implement medium- to long-term strategies aimed at improving service delivery and operational efficiency Enhance the customer journey from placement to fulfilment, ensuring a smooth and satisfactory experience Identify and adopt new technologies or digital tools that can streamline service operations and improve response times Analyse service workflows, data trends, and performance metrics to inform decisions and optimize customer interactions Guide and support new hires through onboarding processes, and provide continuous mentoring and coaching for team development Prepare and deliver regular reports aligned with organizational goals and performance expectations Continuously assess order processing functions—such as tracking, fulfilment...

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