Vertu VAG Retention Hub – Hereford Vertu Motors is pleased to offer an exciting opportunity for an Internet Sales Executive to join our Carwow team at the VAG Retention Hub in Hereford. This role is ideal for a customer-focused individual who thrives in a fast-paced, digital sales environment and is passionate about delivering an excellent online customer journey. Working Hours & Salary Basic Salary: £22,000 On-Target Earnings (OTE): £39,000 Hours: 40 hours per week (Average) Working days scheduled between Monday and Sunday, including weekends on a rota basis Flexibility is required; occasional voluntary overtime may be available and will be discussed in advance with your manager Role Overview As an Internet Sales Executive, you will support customers at the start of their online vehicle-buying journey through our partner platforms. You will engage with a wide range of customers, providing tailored quotations, guiding them through the online purchase process, and offering accurate information to support the purchase of new vehicles from our Volkswagen and Audi dealerships. You will act as the first point of contact for online enquiries, virtually meeting, greeting, and qualifying customers via online chat, email, and telephone, with the aim of generating high-quality sales opportunities and referrals for our dealerships. Key Responsibilities Respond promptly and professionally to online customer enquiries Qualify customer needs and provide personalised vehicle quotations Guide customers through the online purchasing journey Deliver qualified sales leads and referrals to Volkswagen and Audi dealerships Maximise enquiry conversion through effective communication and follow-up Maintain accurate customer records using internal systems Deliver a consistently high standard of customer service Strong computer skills and confidence using multiple digital systems are essential to succeed in this role. We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes: 25 days holiday rising with length of service - plus bank holidays Access to our online rewards platform giving you cash back and discounts for multiple retailers Preferential Service Rates Colleague Purchase Scheme Share Incentive Scheme Pension Enhanced Maternity and Paternity If your application is successful, we will need to complete employment checks prior to you starting with us. For this role, these can include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check. LI-NP1