We are looking for a highly experienced Customer Service Manager to join a successful and growing business in Brackley. The role is full time and permanent offering a salary of between £44,000 to £46,000. Based onsite you will be supporting and managing a small team, managing key accounts, overseeing service delivery and maintaining strong client relationships. Key Skills Required for the Customer Service Manager: Lead, manage, and support the Key Account Administration team, culturing a positive working environment to enhance performance and development Build and maintain strong, effective relationships with a portfolio of Key Accounts Take full ownership of national and key account contracts, ensuring work is allocated, managed, and delivered in line with agreed KPIs Handle escalations, complaints, and service issues, ensuring timely resolution and driving continuous improvement Oversee contract renewals and monitor ongoing account performance to maximise client satisfaction and retention Manage invoicing processes for Key Accounts, ensuring accuracy and the timely processing of payments to franchisees Support the onboarding and training of new team members Manage and continuously enhance team processes to ensure alignment with customer requirements and operational efficiency Produce and deliver insightful weekly and monthly performance reports to senior management Support the onboarding and training of new franchisees, including coordination of logistics and materials Provide day-to-day support to franchisees, including systems guidance, handling enquiries, and maintaining effective communication Deliver training to franchisees on operational systems and processes Provide operational support to Regional Development Managers and engineers Support corporate locations with debt management and quote follow-up activities Support the planning and delivery of Reunion events, including content development and coordinationKey Skills Required for the Customer Service Manager: Proven experience in managing a customer service team Experience managing in a contact or call centtre would be an advantage Strong, collaborative leadership experience Adaptable in a changing environment Able to prioritise and manage multiple tasks Ability to create and nurture a positive culture Experience in managing high volume, fast paced customer service environment Proficient IT skills Proactive mindset, with excellent problem solving skills Highly organised with meticulous attention to detail Confident communicator, able to build strong relationships Full UK driving licence What's in it for you? Salary £44,000 to £46,000 Based onsite Mon - Fri 8.30 - 5.00 pm (30 mins lunch) 23 days hol bank hols (you can also buy and sell hols days) Birthday day off (after one year service) Training, development and progression Annual performance and company related bonus Associate days, socials Associate equity program Plenty of free parking