Clerical officer

Clerical Officer, Belfast, Northern Ireland Assembly, £15.13 per hour, immediate start Your new company Hays are working with the Northern Ireland Assembly to recruit for a temporary Clerical Officer Your new role Clerical Officers are responsible for providing administrative support for the full range of activities carried out within the IS Office. Main duties and responsibilities of the job. Providing high quality customer service to a diverse range of customers, both internal and external. Managing own work to ensure the delivery of objectives. Providing accurate information in a professional and helpful manner by referring to organisational policies and procedures. Inputting data and maintaining a range of databases, spreadsheets and electronic filing systems to aid the storage and retrieval of electronic documents. Recording and distribution of correspondence, emails, incoming mail / post, monitoring and managing electronic mailboxes and dealing with routine correspondence accurately and promptly and forwarding to relevant staff as appropriate. Organising and providing support to meetings, events and visits including issuing papers, ordering hospitality, meeting and greeting external visitors and officials, and responding to any housekeeping queries that they may have e.g. the format of the meeting. Recording information to support the production of minutes and draft minutes e.g. timings of each agenda item and attendance of witnesses. Assisting in gathering and collating information. Effectively using Microsoft Office and bespoke internal Assembly software systems and databases to prepare documents. Maintaining hard copy and electronic information systems to ensure a clear and organised file of all correspondence, papers, minutes, agendas. Acting as a first point of contact for IT-related queries, providing initial triage via telephone, email, and in-person requests, and directing issues to appropriate technical teams where required. Logging, tracking, and updating service requests and incidents using internal systems to ensure timely resolution and accurate record-keeping. Liaising with IT staff and business users to follow up on reported issues and provide status updates. Supporting administrative processes within the IT Office, including raising purchase orders, processing orders, and maintaining associated records Maintaining accurate records of requests, actions, and outcomes to support service reporting and continuous improvement. Complying with all Assembly Commission’s staff policies and procedures including Equal Opportunities and Dignity at Work policies and procedures. Carrying out other duties that the Assembly Commission reasonably requires of you. What you'll need to succeed At the closing date for applications, applicants must have:GCE ‘A’ level passes AC in 2 separate subjects and 5 GCSEs at grade AC including English Language and Maths. Applications will be considered from applicants with formal qualifications of an equivalent or higher standard to those stated. ANDAt least 2 years’ experience in an administrative role of: Using effective oral and written skills to communicate effectively with a diverse range of people at all levels, including team members, members of the public, customers and managers. Organising workload and giving attention to detail to produce accurate, high quality work to deadlines. Effectively using Microsoft Office, including Excel, to track and collate data, prepare documents, and respond to correspondence. ORAt least 4 years’ experience in an administrative role of a) - c). What you'll get in return £15.14 per hour Immediate start Must be available Wednesday 24 June 2026, via teams for informal discussion Closing : Friday 19 June 2026 at 5pm What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4806199