THE OPPORTUNITY Our People Team is passionate about creating an exceptional employee experience. We take pride in our own work and collaborate to navigate through busy peaks and growth phases. With a shared commitment to empowerment, we inspire each other to excel and collectively achieve team goals. We are fanatical about propelling the business forward through initiatives, policies and processes that support talented teams business-wide in reaching their full potential. As an experienced HR Manager, you will be a highly knowledgeable and proactive HR generalist with a passion for people management. You'll manage day-to-day HR activities and input into strategic projects to deliver exceptional support to staff at all levels throughout their career journey. As the business continues to expand and legislation changes, you'll update and create team SOPs to ensure a seamless employee experience and business compliance. You will thrive in a fast-paced environment and be adept at understanding employees’ and business needs and applying your knowledge of law and legislation to find best-fit outcomes. You will lead on case and query resolution, advise managers and coach and mentor others within the People Team. You will be a proactive and inspiring team player who reflects our values and furthers our business through delivering HR excellence. You will be based in our Head Office in Banbury with the flexibility to work from home up to two days per week. BEHIND THE BRANDS We’re a family-run, entrepreneurial company with an exciting pace of life and a bright and friendly team. We are passionate about creating stunning products with a personal touch and innovating our business behind the scenes. We value creativity, collaboration and integrity. HOW YOU'LL CONTRIBUTE Managing all processes within the employee cycle from onboarding to offboarding identifying and implementing strategies to enhance the employee experience at every touchpoint Managing your own case load for your business including employee relations, investigations, hearings and meetings Coaching your report(s) to handle increasingly complex scenarios to support their development and business growth Driving compliance, ensuring your function’s output is accurate, timely and aligns to policies and processes, and in turn ensuring these align to best practice and legislation Collaborating with the wider team to optimise HR processes, ensuring a seamless experience for all employees Oversee the creation and maintenance of SOPs and accompanying materials including training guides, policies and letter templates ensuring these are coherent with connecting policies, and all are compliant with employment law and legislation Supporting the recruitment team to resource teams with top talent during peak periods Collaborating with the H&S & Facilities Manager to create a safe and inspiring workplace Supporting the Operations HRBP with HR activities during peak periods Building relationships with directors and managers across the business area Conducting exit interviews and analyse feedback to identify areas for improvement and retention strategies Act as a mentor and coach to others in our talented HR team Champion our company values and ensure they are reflected in every aspect of our operations Maintain excellent confidentiality and GDPR compliance Communicate effectively and collaborate with the team to achieve our shared goals THE TALENT YOU'LL BRING A background in HR generalist positions with an in-depth knowledge of employment law, with the ability to analyse, interpret and explain Previous experience of managing an HR team Experienced in writing SOPs and knowledge of continuous improvement methods Driven in nature and adaptable to change with a positive outlook Excellent written and verbal communication skills Highly numerate and IT literate Ability to consider complex situations from all angles and find best-fit solutions CIPD level 5 or qualifying experience Ability to multitask and keep composure during busy periods Intermediate excel skills Working knowledge of GDPR Self-motivated, keen and able to implement ideas and learn new things readily Working knowledge of L&D practices Knowledge of US employment law is highly desirable PERFECTLY PACKAGED A salary of £40,000 - £45,000 DOE 25 days holiday rising to 27 with length of service, plus bank holiday A broad benefits package including our staff favourite – a very generous staff discount across both our brands. See all of our benefits on our careers portal Opportunities to make an impact as well as learn and develop further An innovative and friendly workplace with a team we’re proud to be part of. Find out more about us and our culture on our careers portal Joma Jewellery was founded in 2008 by Katie and Geoff Loxton, since then we have gone from strength to strength, launching Katie Loxton in 2015 and growing our business beyond the UK. We know that part of that growth comes from the fact that we take diversity and inclusion very seriously. We strive to be the best in our field, and we know that happens by hiring a diverse team and encouraging everyone to be their authentic selves when working with us. We don’t hire based on cultures, preferences, or personalities – it’s what you bring to the team that counts. We are always striving to improve our way of working to be more inclusive, diverse and equal, including encouraging all team members to bring their ideas to the table as we know this is key to our continued success.