Overview
Location: On-site in Knutsford, Cheshire, North-West England (not remote)
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.
Your Purpose
This position is responsible for supporting the Sales Manager in sales activities in line with the annual sales and marketing plan and to achieve/exceed budget in executing the sales strategy of Fairmont Cheshire, The Mere.
Responsibilities
* Maintain complete knowledge of the following (to include but not limited to):
o All hotel features / services, hours of operation
o Hotel function space, entertainment options, Wellness, Golf and menus and floral decoration options
o Hotel safety guidelines and evacuation plan
o Scheduled daily group activities
* Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines.
* Handle telephone enquiries according to departmental procedure
* Coordinate all group arrangements
* Work with group contacts to facilitate program planning and requirements
* Communicate group needs and specifications to all relevant departments
* Follow up with Post-Conference reports and review group billings
* Input all group bookings and update booking activities in the system on a weekly basis
* Prepare reports, maintain proper records and filing system in accordance to hotel’s sales administration process
* Maintain gifts inventory and coordinate the sending of gifts to clients
* Arrange site inspections for potential clients
* Promote positive relations with clients and attend to all requests expediently and courteously
* Acknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
* Upsell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue
Qualifications
* Minimum 1 year of experience in a similar capacity
* Excellent reading, writing and oral proficiency in English language
* Proficient in MS Excel, Word, & PowerPoint
What is in it for you?
* Exclusive Discounts:
o Fairmont Cheshire, The Mere, Spa and Golf discount
o Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
o 20% off food and beverage in on-site restaurants
* Colleague restaurant
* Being part of The Mere Team – our culture is unique!
* You will benefit from training and development opportunities
* Competitive salary and benefits including pension
* 28 days of holiday including public holidays
* 1-5 days service award based on length of service
* Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
* And last but not least you will get to work with a team of EXTRAORDINARY people
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