Role Overview We are looking for a highly organised and proactive Office Administrator / Office Manager to support the smooth running of our clients daily operations. This is a broad and varied role that will suit someone comfortable wearing multiple hats in a fast-paced, entrepreneurial environment. You will be responsible for a blend of administrative, customer service, fulfilment, and basic financial tasks, providing critical support across all areas of the business. This is an excellent opportunity for someone who thrives in a start-up culture and is looking to grow with a purpose-led organisation. Key Responsibilities: Office & Administrative Support General office management duties including supplies, filing, and facilities coordination Managing company inboxes, directing enquiries appropriately and ensuring timely responses Supporting diary management, travel bookings, and meeting arrangements for senior team members Maintaining internal records, databases and documentation to ensure accuracy and accessibility Customer Service Responding to customer enquiries via email in a timely, professional and supportive manner Escalating technical or complex issues to the appropriate internal team Supporting improvements to customer service processes and FAQs Product Fulfilment Coordinating packaging and dispatch of physical product orders (e.g., childrens savings boxes or accessories) Liaising with couriers and logistics providers to track deliveries and resolve issues Finance & Accounting Support Assisting with basic financial administration such as processing invoices, reconciling transactions, and updating spreadsheets Supporting the finance team with expense tracking and basic-level bookkeeping tasks Liaising with external accountants or finance partners where necessary Person Specification Essential Skills & Attributes Strong organisational skills with the ability to prioritise workload and meet deadlines Excellent written and verbal communication skills Proficient in Microsoft Office (Word, Excel, Outlook) and/or Google Workspace Comfortable working independently and using initiative in a dynamic environment High attention to detail and accuracy Positive, can-do attitude and willingness to get involved in all aspects of the business Desirable Experience Prior experience in an administrative, office management, or operations role, ideally in a start-up or SME environment Familiarity with basic accounting or bookkeeping (e.g., Xero, QuickBooks) Experience handling customer queries via email or CRM systems Exposure to packaging or order fulfilment processes Why Join? Be part of a mission-led business making a real impact on financial education and inclusion Join a supportive and ambitious team at a key stage of company growth Opportunities to shape your role and develop new skills in a fast-evolving environment Flexible working arrangements and a collaborative culture Skills: Administration Customer Service Finance Benefits: Parking