Job description
The Client:
Our client have been in business since 1983 and provide dependable, efficient courier and logistics solutions for leading global companies. Specialising in delivering, storing, fulfilment and event management. Our client is committed to providing best in class courier and logistics solutions.
A fantastic opportunity has arisen for an experienced Customer Services Manager with a very commercial and customer centric focus, to join a progressive, successful and highly people oriented, growing organisation.
We are keen to hear from ambitious individuals who thrive on taking full ownership, are committed to leading teams and developing talent and who are very much wanting to make the role their own. This is an excellent platform from which to really drive the business to its next level of success.
The role:
Customer Service Manager
The role requires an exceptional Customer Services Management professional who has a real focus on developing the team. You will proactively drive the business forward by delivering / exceeding your customers' expectations as well as through a focus on continuous improvement; you will find ways of improving the service, how relationships (both internal and external) can be strengthened and how processes can be implemented to make the operation more efficient, and the customer service experience an exceptional one. Additionally, you will need to demonstrate strong analytical skills and be highly process driven. The interpretation of data, and the simplified communication of its meaning to your team will provide them with direction and goals. Using this information, you will almost act as a 'commercial advisor' to the Operations Director, to support, develop and implement longer term strategic initiatives.
Relevant work experiences for this position may include prior supervisory roles, where leadership and team management skills can be practiced, as well as direct customer services roles that provide insights into customer needs and expectations. Additional experience in project management can be beneficial, as it demonstrates the ability to manage initiatives aimed at improving the overall customer experience. Proven ability to manage a team of 10 or more in a fast pace B2B service environment, with a track record of integrating seamlessly into a high-performing team.
Required Skills:
· Strong leadership and team management skills with previous experience
· Excellent communication and interpersonal skills and relationship building.
· Proven track record of developing customer focused strategies
· Ability to analyse customer feedback and data to drive improvements
· Exceptional problem-solving and conflict resolution skills and the ability to work under pressure
The Package:
£55k - £60k DOE
27 days holiday pa, plus bank holidays
Bupa
Pension
Employment Type
Full-time