Job Title: SolarWinds Developer (L3 / SME)
Experience: 8+ Years
Shift: UK Working Hours (Night Shift – India)
Location: India (Remote / Hybrid / Onsite – as applicable)
Domain: Network & Infrastructure Monitoring / Observability
Role Overview
We are seeking an experienced SolarWinds Developer / SME to design, customize, and support enterprise-scale monitoring solutions using the SolarWinds Orion Platform. The role involves advanced customization, automation, integration, and L3-level troubleshooting, while providing support aligned to UK business hours.
The engineer will work closely with NOC, Network, Security, and Application teams to ensure proactive monitoring, high availability, and SLA adherence.
Key Responsibilities
SolarWinds Development & Customization
* Design, develop, and maintain SolarWinds solutions using the Orion Platform.
* Develop and customize:
o Custom Pollers
o Alerts and Alert Actions
o Dashboards, Widgets, and Views
o Reports (SWQL-based)
* Create advanced SWQL queries for custom reporting and performance analytics.
Monitoring & Observability
* Implement and support monitoring for:
o Network devices (Routers, Switches, Firewalls)
o Servers (Windows/Linux)
o Applications, databases, and cloud workloads
* Tune thresholds, suppress noise, and implement alert correlation to reduce false positives.
* Ensure proactive detection of performance degradation and service-impacting events.
Integration & Automation
* Integrate SolarWinds with:
o ITSM tools (ServiceNow, Remedy, Jira)
o SIEM platforms
o Email, ticketing, and webhook-based notification systems
* Automate routine monitoring tasks using:
o PowerShell
o Python
o REST APIs
* Support CI/CD-driven monitoring enhancements where applicable.
L3 Support & Incident Management
* Provide L3-level escalation support for SolarWinds-related issues.
* Perform root cause analysis for monitoring failures, data gaps, polling issues, and performance anomalies.
* Support platform upgrades, hotfixes, and patching activities.
* Maintain high availability, backups, and disaster recovery for SolarWinds environments.
Platform Administration & Optimization
* Manage SolarWinds components including:
o NPM, SAM, NTA, DPA, VMAN, IPAM, UDT (as applicable)
* Optimize polling engines, databases, and platform performance.
* Troubleshoot SQL Server backend issues related to SolarWinds databases.
Documentation & Knowledge Management
* Create and maintain:
o Design documents
o SOPs and runbooks
o Known error databases and troubleshooting guides
* Provide mentoring and technical guidance to L1/L2 monitoring teams.
Mandatory Technical Skills
SolarWinds Expertise
* Strong hands-on experience with:
o SolarWinds Orion Platform
o NPM, SAM, NTA, IPAM, DPA (any combination)
* Expertise in:
o Custom Pollers
o SWQL
o Advanced Alerts & Dashboards
o Performance tuning and capacity planning
Scripting & Automation
* Proficiency in PowerShell and/or Python
* Experience working with SolarWinds REST APIs
Infrastructure & Networking
* Strong understanding of:
o TCP/IP, SNMP, WMI
o Network devices (Cisco, Juniper, Palo Alto, etc.)
o Windows & Linux systems
Database & OS
* Good knowledge of Microsoft SQL Server (SolarWinds backend)
* Working knowledge of Windows Server administration
Preferred / Good-to-Have Skills
* Experience supporting UK or European customers
* Exposure to:
o Cloud monitoring (AWS, Azure, GCP)
o ITIL processes (Incident, Problem, Change)
o SIEM and log management tools
* SolarWinds certifications (SCP, SAM, NPM) – Added Advantage
Soft Skills & Behavioral Competencies
* Excellent written and verbal communication skills
* Ability to work independently during night shifts
* Strong analytical and problem-solving skills
* Customer-focused approach with ownership mindset
* Ability to handle high-pressure production incidents
Education
* Bachelor's degree in Computer Science, IT, Engineering, or equivalent experience
Working Conditions
* UK Working Hours (Night Shift – India)
* On-call support may be required during critical incidents or maintenance windows