About The Role
* The direct management of this duty ensures that our customers receive levels of service which meet or exceed our service level agreements.
* To carry out all activities without compromising health and safety, quality, welfare or the engagement of our colleagues.
* To effectively manage the Service Desk and Field Service teams activities to ensure you maximise scheduling and operational success.
* To be a motivated, organised individual who is proactive in finding solutions. Dynamic, customer focused, and a great communicator via all methods
Key Responsibilities
1. To work closely with the Operations Director, Senior Management, and Field-based teams to plan and ensure that we have sufficient resources, working the required levels of hours in the right regions, and ensure service levels are in line with targets.To schedule routes for Field Service Engineers, minimising travel times, maximising the number of visits scheduled per shift, and ensuring that our resource availability matches our customers expectations.
2. Keep informed of engineering best practice to ensure repairs and services are completed effectively and efficiently with root cause methodology. Engineering practices, Sale approaches, customer satisfaction, and on target delivery is fundamental to this role. Great cross-divisional teamwork is a necessity
3. To regularly review unplanned work, bac...