HR Administrator – Financial Conduct Authority
Join the HR Administrator role at the Financial Conduct Authority where you will support the HR Helpline team, delivering accurate case‑management services across the organisation.
Compensation & Location
Salary: National (Edinburgh and Leeds) £28,800–38,888; London £31,600–42,133. Salary is commensurate with experience.
Responsibilities
* Partner with HR colleagues and business teams to deliver timely case‑management services, ensuring consistency and reliability across all HR processes.
* Act as the first point of contact for HR enquiries via phone, email and chat, providing clear guidance that enhances employee experience.
* Manage complex and sensitive HR queries independently, identifying solutions that minimise escalation and support efficient resolution for the business.
* Process employment changes, including internal moves, leavers and family leave requests, maintaining accurate records that uphold compliance and operational integrity.
* Collaborate with HR Operations Manager on MI reporting and process improvements, driving service enhancements that increase efficiency and data‑driven decision‑making.
* Work with HR Business Partners and external providers to strengthen wellbeing initiatives and build manager capability, promoting self‑service and sustainable leadership practices.
Minimum Skills
* Proven experience managing senior‑level HR administration, ensuring compliance and accuracy across all processes.
* Prior experience handling high volumes of HR transactions efficiently while maintaining service quality and timeliness.
* Proven experience updating and maintaining HR systems with exceptional attention to detail and data integrity.
Essential
* Enjoy working in roles that combine operational, advisory and project‑based responsibilities, delivering value across multiple areas.
* Able to work flexibly across systems and specialisms in an efficient, effective and focused manner to meet organisational needs.
* Apply a methodical approach with exceptional attention to detail, ensuring accuracy and consistency in all outputs.
* Confident in using Microsoft applications including Word, Excel, Outlook and Teams to support collaboration and reporting.
Benefits
* 25 days annual leave plus bank holidays.
* Hybrid model with up to 60% remote work.
* Non‑contributory pension (8–12% depending on age) and life assurance at eight times your salary.
* Private healthcare with Bupa, income protection and 24/7 Employee Assistance.
* 35 hours of paid volunteering annually.
* A flexible benefits scheme designed around your lifestyle.
Recruitment Timeline
* Advert closing: Friday 5th December.
* CV review/shortlist: Monday 8th December.
* Interviews: Commencing from 10th December.
* Recruiter will discuss dates during screening; please notify if unavailable.
Apply through our online portal only. Applications sent via social media or email will not be accepted.
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