This is a newly created role for a leading client in the hospitality sector. The ideal candidate will possess exceptional service delivery, accurate system administration, and smooth operational coordination across key technology platforms
KEY SKILLS
* Proven experience leading a customer service or administrative operations team.
* Strong organisational and people-development skills with a track record of driving high performance.
* Excellent communication skills, able to handle complex or sensitive queries with diplomacy.
* Confident working across multiple digital systems in a fast-paced environment.
* High attention to detail with a strong commitment to data and content accuracy.
* Ability to analyse issues, spot trends, and lead cross-departmental problem-solving.
* Skilled at managing competing priorities and deadlines.
RESPONSIBILITIES
1. Team Leadership & Performance
* Lead and develop a team of 6 administrators with clear expectations and service standards.
* Manage daily workflow across calls, emails, and tickets.
* Deliver regular 1:1s, coaching, performance reviews, and onboarding/training for new staff.
2. Communication & Customer Support
1. Ensure prompt, professional, ...