The position:
We are looking for a dedicated On‑Site Manager to join our team in Billingham.
Working Hours: Monday‑Friday // 09:00‑17:00 (alternative weekends on call for escalations)
Salary: £30,000
Contract Type: Permanent
Location: Billingham TS23 4DU & Stanley DH9 9XS - 1 day a week to be worked in Stanley, 4 days in Billingham
Role of an On‑Site Manager:
* To demonstrate full ownership of account management and site processes including but not limited to staff bookings in line with customer orders which vary day by day, staff management, daily & weekly payroll as well as absence & issue management.
* To build and maintain customer relationships through regular formal & informal meetings.
* To collate, prepare and present relevant monthly customer reviews.
* To manage and maintain an active headcount (in line with customer demand) to ensure daily fulfilment of staffing requirements are met.
* To forecast and plan recruitment in conjunction with the above.
* To lead, coach and develop the onsite team through daily & weekly team meetings.
* To demonstrate company visions and values.
* To operate within company SOPs and all compliance/legislative processes as dictated by customer relationships.
* To ensure full accuracy of payroll & invoicing and manage any invoice query issues.
* To build and maintain strong relationships with key stakeholders at Head Office and drive the onsite team to build strong relationships with relevant personnel.
* To be responsible for full workforce management – to include, but not limited to, holidays, sickness/absence, quality, performance.
* To ensure workforce training is scheduled and completed in line with onsite requirements.
* To produce and circulate weekly KPI reports both internally and externally.
* To manage onsite expenditure in line with guidelines agreed with line manager.
As an On‑Site Manager, you will need to have:
* Experience in the recruitment industry & worker management.
* Knowledge of right to work requirements.
* Confident speaking with clients.
* Happy to work in a busy food production environment (office based).
* Excellent organizational skills.
* Good knowledge of Google Sheets and ability to use various complex platforms & systems once training has been provided.
* Must have a driving licence and access to a car to travel between sites.
* Able to manage a small team.
* Ability to manage two to three sites at a time with support from the staff coordinator.
* Ability to lead from the front and set an example to team members.
* Time management skills and the ability to work to tight deadlines.
* Positive can‑do attitude.
* Able to prioritise work load to complete all tasks on time.
* The ability to think and react quickly to customer needs.
* Excellent relationship building skills.
* Commitment to a flexible approach to the working day.
What we offer:
* Generous Annual Leave: 25 days pa + Bank Holidays and you gain an extra day off for each year you stay with us (after 2 years).
* Special Leave: Including Moving Day, Birthday, Wedding Day, and Volunteering Days.
* Personal Leave: For Fertility or Cancer Treatment, Menopause, Gender Reassignment, Adoption and Time off for Dependents.
* Enhanced Maternity & Paternity Pay to support your family journey.
* Life Assurance Cover for peace of mind (after 1 year of service).
* Medicash Health Plans to support your wellbeing (after 1 year of service).
* Salary Sacrifice Pension Scheme with Penfold, to help secure your future.
* Mental Health Support through our partner Therapy Chat.
* Sabbatical Scheme to recharge and refocus.
* Cycle to Work Scheme for an eco‑friendly commute.
* Impactful Work Environment where you’ll contribute to one of Europe’s fastest‑growing start‑ups.
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