Salary Negotiable DOE + Excellent Benefits
The Role
You will take ownership of the company’s quality management systems and aftersales function, ensuring products, processes, and customer support consistently meet the highest standards.
Key Responsibilities
* Managing and developing the QMS in line with ISO9001 standards
* Leading internal/external audits and corrective actions
* Driving continuous improvement across quality and aftersales operations
* Managing customer complaints, warranty claims, and technical aftersales enquiries
* Coordinating investigations and producing technical reports/responses
* Analysing quality data and identifying trends and root causes
* Working closely with production, engineering, suppliers, and customers
* Reporting on key quality and aftersales KPIs
* Attending customer and site meetings when required
Qualifications
* Proven leadership experience within a manufacturing environment
* Essential experience working with transformers
* Strong background in Quality Management within engineering/manufacturing
* Excellent knowledge of ISO standards and quality systems (CAQ, APQP, PDM etc.)
* Six Sigma, Lean, TQM or similar certification
* Strong technical problem-solving and communication skills
* Experience handling customer-facing technical issues and warranty claims
* Full UK driving licence
* Competitive salary DOE
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