We’re Hiring: Customer Service Manager Location : Rotherham Salary £35KA brand‑new role with a fast‑growing online builders’ merchant that puts customers at the heart of everything.This is your chance to shape the customer service vision from scratch – build the team, set the standards, and embed a customer‑first culture that scales with growth.What you’ll doLead, mentor, and grow a new service teamCreate KPIs and processes that drive excellenceOwn customer interactions across phone, email & digitalResolve escalations and turn challenges into winsCollaborate with logistics & sales for seamless deliveryAnalyse data, spot trends, and drive improvementsWhat we’re looking forProven leadership in a similar customer service management roleStrong communicator & problem‑solverCRM savvy, data‑driven, commercially awareResilient, proactive, and thrives in fast‑paced environmentsWhy join?Competitive £35K salary25 days holiday + bank holidays + Christmas shutdownExcellent benefits packageCareer growth in a thriving, ambitious companyReal influence, real impact, real progression Ready to make your mark? Apply today and lead the charge in customer excellence.At polkadotfrog, we are dedicated to ensuring both client and candidate satisfaction. We value inclusivity and welcome requests for reasonable adjustments, whether for accessibility or information in an alternative format.Our Specialist Consultants bring expertise, passion, and dedication to delivering a professional, personalised, and quality service. Our mission is simple—to create positive relationships, built on honesty, transparency, and thoughtfulness, for both employers and job seekers.