ICT Service Desk Manager - Nottingham
My client is seeking a skilled and proactive ICT Service Desk Manager to lead the delivery of high-quality IT support services across a wide network of sites, including libraries, learning centres, archives, and cultural venues.
This role is ideal for an experienced IT professional with strong leadership abilities and a commitment to excellent customer service, looking to make a real difference in a dynamic and diverse environment.
What you’ll be doing:
* Leading and developing a responsive, efficient ICT Service Desk team
* Managing the resolution of incidents, service requests, and major technical issues
* Coordinating with third-party vendors and monitoring service level agreements
* Overseeing IT asset management and ensuring data protection and security compliance
* Supporting over 700 users across more than 100 sites
* Identifying service improvements and promoting end-user satisfaction
What we’re looking for:
* Proven experience in IT support management
* Strong understanding of ITIL and service management best practices
* Technical knowledge of Microsoft infrastructure, networking, and remote support tools
* Excellent communication and interpersonal skills
* Ability to lead, coach, and develop teams effectively
Desirable skills and qualifications:
* Industry certifications or working towards one
* Experience delivering IT projects and managing change
* Familiarity with GDPR, Cyber Essentials, ISO27001, and other compliance standards
Why this role?
* Make a meaningful impact across education, culture, and community services
* Join a supportive and innovative team
* Enjoy variety and autonomy in a multi-site environment
* Contribute to service improvement and user engagement initiatives
If you are looking for a rewarding ICT leadership role in a people-first organisation, we’d love to hear from you.
Interested? Please Click Apply Now!
ICT Service Desk Manager - Nottingham
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