Are you passionate about delivering high-quality housing services that make a real difference to people s lives? Do you have a strong understanding and demonstratable experience of leading a tenant focused housing management service? If so, you might be just who we re looking for! One Fylde is a vibrant social care charity supporting adults with learning disabilities and autism, and we are having an exciting expansion to our housing department. Ensuring our tenants feel valued, heard and supported is paramount to us and to do this we re looking for an experienced Housing Professional to join our growing team. What you ll be doing Based at our Libra House offices in Blackpool, with flexibility to work from home. You ll be managing a team of housing and customer service officers, working closely with our property services team to deliver exceptional housing experiences that empower our tenants to live independently and with dignity, in houses they re proud to call home. Leading a small team to deliver customer-focused housing management services. Developing services that meet tenant needs, establishing diverse avenues for tenant interaction, and coordinating complaints handling to ensure compliance and improve services. About you If you're a dedicated professional with a knack for customer experience and housing management, you could be just the person we re looking for. You ll know how to provide top-notch housing services, lead small teams, and keep everything compliant. Your skills in using customer data to shape services and improve delivery will be tried and tested. This role will suit you if you have a strong commitment to tenant satisfaction and are passionate about delivering excellent customer service. Ideally, we hope that you ll come to us with experience of working in a Supported Housing environment but it s not a deal breaker if you haven t (we value your transferrable skills just as much). We need someone who is a strong, solution-focused, communicator who works compassionately towards others. You ll be line managed by our Brand-New Head of Housing Contracts and Compliance. The department sits within a wider team, led by our Director of Places and People Gemma Smith. You ll become a valued, integral member of the Places & People directorate, and part of a friendly, welcoming and dedicated wider office team. Summary of essential skills and qualifications Professional relevant qualification (e.g. HNC in Housing / CIH level 5) or equivalent experience. At least 2 years experience in a leadership role within housing management in the social housing sector 5. Proven experience of leading a high-performing team within a challenging environment. Access to motorised transport for property visits is essential. What you ll get in return Annual salary between 33,800 38,800 (FTE) pro-rated to 29 hours per week. 25 days Annual Leave plus bank holidays (FTE) plus buy and sell annual leave scheme Company pension Employee healthcare scheme with cashback on dental and optical care Life insurance x2 annual salary Refer a Friend scheme Monthly staff lottery Monthly Reward and Recognition scheme Occupational Sick pay Our employees are our biggest asset and we want to be your biggest supporter. We invest in the continued professional development of our staff, and we strongly believe in growing our own talent to invest into our people and their skills and passions. Twice nominated Employer of the Year we re committed to achieving great things and investing in great people. At One Fylde, we re committed to fostering a diverse and inclusive workforce. We celebrate differences, unique experiences, and individuality, believing that they enrich our community and drive innovation. So, if you re excited by this role but your experience or qualifications don t quite match perfectly, we encourage you to apply anyway. You might just be the right candidate for this, or other roles, because of your transferrable skills. If you re ready to lead with heart driven innovation, and be part of something truly meaningful, we d love to hear from you. Please note: We are only able to accept applications from candidates with eligibility to work in the UK. Due to the nature of this role, applicants must have a full UK driver s license and have access to motorised transport. Closing date: Wednesday 2nd July 2025 at 17:00 (We reserve the right to close applications before this date). Interviews : Tuesday, 15th July or Thursday, 17th July 2025.