Overview
To take ownership for the delivery of a first-class customer experience to all parties involved in the purchase of a new home from Taylor Wimpey. To ensure sales meet or exceed target and profit is maximized for the business.
Primary Responsibilities
* Take ownership of the development, all aspects of presentation and the entire purchase process.
* Becomes the reference point for the purchaser, and all other internal and external interested parties from the first contact through to the completion of the house sale.
* Promote and provide for the use of company-recommended mortgage brokers and solicitors to ensure an efficient service for the customer to achieve purchasing deadlines.
* Ensure all administrative and reporting requirements are met according to company policies and agreed time frames.
* Ensure that market research, price benchmarking, advertising, incentives, PR and other marketing events are undertaken proactively to provide the correct pipeline to fulfil agreed sales targets.
* Proactively search for target customers and create appointments. Follow-up leads to ensure that sales targets are met and customer satisfaction is measured to the level required by Taylor Wimpey.
* Undertake inspections and introduce the customer to their new home, ensure familiarization, and ensure the aftercare of those customers at defined intervals following their move-in date.
* Ensure the health and safety of customers, colleagues and other parties while on site in accordance with legal requirements and company policy.
* Follow and adhere to company procedures, standards of performance, and the business unit Sales Manual.
* The role requires regular weekend and bank holiday working.
Disability Confident Employer statement: As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role.
* Sales experience in the housing industry
* High levels of self-management
* Exceptional customer service skills & sales excellence
* Computer literacy
* Full driving license and ownership of a car
At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it is about doing work that matters, making a positive impact on the lives of our customers and the communities we serve.
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