Reporting into the Inside Sales Line Manager (Education and Public Sector) with supporting lines into Head of Education and account specific KAMs and NAMs, you will be responsible for supporting contract management within a defined portfolio of strategic accounts to drive growth and support divisional success. Providing a high level of customer and administrative support to accounts requiring a bespoke Lyreco solution. Working closely with the Account Manager to drive maximum compliance, through effective engagement with end users to penetrate the full 'Workplace Solution' offering. Hybrid working upon completion of probation (min. 3 days in office). You will be calling customers daily to conduct business reviews and add value at every opportunity.
Responsibilities
* Achieving sales in line with targets/objectives set by calling buyers within our area of responsibility.
* Maintain good relationships with the customers.
* Establish and maintain effective methods of communication with the customer base, line manager, team members and all internal departments.
* Ensuring the client database is maintained.
* Delivering the best customer experience.
* To liaise with the Inside Sales Team Leader regularly.
* Being responsible for the accurate maintenance of the account records.
Qualifications
* Self‑driven with the ability to perform in an autonomous environment, results oriented with a positive attitude.
* Thrives in a fast‑paced sales environment.
* Excellent communicator building successful business relationships with customers and colleagues.
* Reliable and determined in attitude, assesses own performance, and strives to exceed.
* Adaptable and empathetic communicator, able to assess customer needs effectively and gain people's buy‑in.
* Ability to be decisive and resilient.
* Ability to challenge respectfully, constructively, and effectively.
Benefits
* Excellent Commission Structure
* 23 days holiday + BH
* Company Pension
* Life Assurance
* Employee Assistance Programme
* Cycle to Work Scheme
* Retail Vouchers
* Eye care vouchers
* Discounted gym memberships
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