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We are seeking a highly motivated and results-driven Proactive Sales Executive to support the growth and development of our trade customer base. The successful candidate will be responsible for delivering exceptional service, identifying opportunities through data-driven insights, and implementing effective contact strategies to strengthen customer relationships and achieve sales targets.
Responsibilities
* Develop and implement tailored sales strategies that address the unique needs of smaller turnover customers, with a focus on maximizing the placement of pattern books in the marketplace. This is vital for engaging trade customers who may not have regular visits from our road sales team.
* Contact customers to review performance, understand current projects, and offer appropriate sampling, promoting and selling existing and new collections.
* Understand customer needs to maximize sales opportunities.
* Secure future business through appropriate service and support.
* Develop and deliver an effective customer contact strategy utilizing all contact tools.
* Provide world-class customer service to maximize sales opportunities.
* Input customer feedback and actions into CRM.
* Collaborate with the Customer Service Team to ensure accurate and complete orders and sample requests.
* Follow up on calls/emails made.
* Analyze performance and provide data insights to inform calls.
* Submit regular, accurate reports and monitor sales performance with the Head of Customer Service and UK Sales Director.
* Complete all required administration related to the role.
* Achieve personal sales targets as part of the sales team.
* Employ effective sales techniques to promote products, upsell, and cross-sell, building stronger business relationships.
Measures of Success
* Achieving sales budget and year-on-year growth.
* Working within expenditure budgets.
* Number of calls and emails per day.
* Sales success according to budgeted plans.
Connecting with Others
* Sales Colleagues - Collaborate to ensure optimum performance.
* Customers - Manage relationships and develop business.
* Customer Service - Review service levels and provide feedback.
* Finance - Analyze and measure customer performance.
* Senior Management - Share and drive performance.
Skills & Experience
* Proven sales experience, in call centres and/or mail order catalogues.
* Strong business sense and industry expertise.
* Experience with products and demonstrating product knowledge.
* Experience building long-term business relationships.
* Self-driven, results-oriented, positive outlook.
* CRM and WG360 experience.
* Excellent verbal, written, and presentation skills.
About Us
Sanderson Design Group is an international luxury interior furnishings company designing, manufacturing, and marketing wallpapers, fabrics, and related interior products.
In 2020, we unified our portfolio of brands under Sanderson Design Group, reflecting our rich creative history. Our brands include Sanderson, Morris & Co., Zoffany, Harlequin, Clarke & Clarke, Scion, Anstey Wallpaper Company, and Standfast & Barracks.
Our purpose is "To bring the Beautiful into People’s Homes and Lives." With over 160 years of design experience, we are proud to uphold this mission. Our history dates back to 1860, beginning as an importer of French wallpapers, and earning The Royal Warrant in 1924.
We celebrate the unique contributions of each brand, from modern styles to traditional designs, as we continue to shape the future of British interior design. We rebranded as Sanderson Design Group in 2020 to honor our heritage and look forward to the future.
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