In this role, you are responsible for implementing strategies, development, retention, focusing on service enhancement, upselling techniques and optimising oto's. To greet, serve and advise customers giving the highest standard of customer service at all times.
Responsibilities
* Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales.
* Demonstrate product knowledge on all categories and have an awareness of current advertising & marketing campaigns, new launches and promotions.
* Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets.
* Deal effectively with customer complaints by liaising with the line manager when necessary.
* Maintain knowledge of sales targets and department performance on a daily and weekly basis.
* Maintain client recruitment and development.
* Ensure sales generated by OTO.
* Follow all stock management procedures.
* Support the team to maintain the highest standards of housekeeping and display within the department.
* Be conversant with selling systems, cash and credit and exchange procedures.
* Maintain the highest standards of housekeeping and retail standards within the store.
* Take all actions necessary to maximise security and prevent theft of product.
* Ensure that the department operates in accordance with the company administration systems and procedures to minimise losses.
* Participate in team meetings and make a positive contribution.
* Carry out any additional duties as directed by the management team.
* Be on shop floor and assess potential clients.
* Build relationship with peer and clients.
We are currently seeking a full‑time passionate and driven Senior Sales Executive to join our beautiful Selfridges concession in London, to develop client relationships and to become a specialist in Dior couture.
Qualifications
* Strong knowledge of Women’s Ready‑To‑Wear, Fine Jewelry, Accessories and Leather Goods
* Previous experience within luxury fashion
* Excellent communication and relationship building skills
* Ability to build long‑term relationships with clients
* A passion for Christian Dior and our collections
* Strong knowledge of fashion and trends
* Positivity
* Team player
* Contribution to the business performance
* Exceed customer service
* Clientelling
* Self confidence
* Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family.
* Please note: Candidates must be available to work full‑time 40 hours per week, with Monday to Sunday flexibility and has the right to work in the UK.
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