Service Desk Manager
Location:
Bristol, GB, BS16 1EJ
Onsite or Hybrid:
Job Title: Service Desk Manager
Location: Stoke Gifford, Bristol + Hybrid Working Arrangements
Compensation: £43,935 + Benefits
Role Type: Full time / Permanent
Role ID: SF66854
At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Service Desk Manager at our Babcock Technology Centre site.
The role
As a Service Desk Manager, you'll have a role that's out of the ordinary. Join a team playing a pivotal role in the success of the Submarine Development Agency, delivering critical services to the Ministry of Defence and shaping the future of UK defence capability.
Day-to-day, you'll lead a team of application support analysts handling a high volume of incidents from Royal Navy personnel, MOD civilians, and industry partners.
* Deliver prompt, courteous support and resolutions to customer-raised issues.
* Prioritise and delegate tasks effectively to ensure positive customer outcomes.
* Assist third-line support with diagnostics and corrective actions for software solutions.
* Maintain clear communication with customers, including progress updates and activity logs.
* Ensure services are delivered in line with agreed Service Level Agreements.
This role is full time, 35 hours per week and provides hybrid working arrangements.
Essential experience of the Service Desk Manager
* Proven track record in leading and developing high-performing service desk teams.
* Skilled in mentoring, incident management, and stakeholder engagement.
* Strong analytical, problem-solving, and reporting capabilities and familiarity with ITSM tools.
* Experienced in supporting bespoke web-based applications with SQL/Oracle expertise.
* Working knowledge of Staffware workflow and Oracle WebCentre Portal - Desirable
Qualifications for the Service Desk Manager
* ITIL Foundation level qualified
Security Clearance
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.
Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK ).
What we offer
* Generous holiday allowance
* Matched contribution pension scheme, with life assurance
* Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
* Employee share scheme
* Employee shopping savings portal
* Payment of Professional Fees
* Reservists in the armed forces receive 10-days special paid leave
* Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
* 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
* Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.
Babcock International
For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.
We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header 'Reasonable adjustments requirement'. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.
Closing date: 02/09/2025
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