Our client, a well-established business based in Cambridgeshire, is looking to recruit a Call Centre Team Leader to join their team on a permanent basis.
Call Centre Team Leader
St Ives, Cambridgeshire
£32,000
37.5 Hours per week
About the company
Our client is a leading business within the energy sector, their mission is to provide customers with a straightforward energy source.
Key Responsibilities
* Provide day to day leadership, coaching and support to a team of Service Delivery Advisors
* Hold regular 1:1s, development conversations and performance reviews that build capability and confidence
* Give clear, constructive and timely feedback that helps advisors understand strengths, close gaps and grow
* Actively seek feedback from your team and peers to continuously improve your own leadership approach
* Create a culture of accountability, fairness and trust where people feel supported and motivated to deliver their best
Skills and Experience
* A proven experience leading or supervising teams, preferably in a busy call centre
* A strong track record of delivering performance across service, sales and quality KPIs
* Demonstrated ability to coach, develop and performance manage individuals with clarity empathy
* Excellent communication, influencing and decision‑making skills
Sounds like a bit of you? If you are interested in this Call Centre Team Leader role, please apply today.
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