Advance Northumberland is a diverse property and investment company that delivers opportunities to improve prosperity, tackle inequalities and drive economic growth in support of Northumberland County Council.
We collaborate with stakeholders and partners to deliver positive physical and economic development and focus on the needs and aspirations of the county.
We are looking for people who embody the Advance Northumberland values: accountable, resilient, open to change with strong innovation skills, collaborative, respectful, and ambitious. They should be effective in relationship building and stakeholder engagement, and use initiative in their work.
Our Current Developments
We have a range of development sites within Northumberland; details of which can be found on our website. We also have plans for new sites and have recently started work at a development in Newbiggin and on the conversion of Richard Stannard House in Blyth.
Key Information
* Location: Bellingham Development; expectation to move to other sites within Northumberland as the build completes.
* Salary: Competitive salary with excellent benefits and commission.
Role Purpose
To progress reservations through to exchange of contracts to meet and exceed sales and legal targets whilst providing a customer‑centric experience to meet the business plan and maximise revenue.
Duties and Responsibilities
* Take ownership of development, all aspects of presentation and the entire purchase process.
* Ensure all administrative and reporting requirements are met according to company procedures and agreed time frames.
* Serve as the reference point for the purchaser and all other internal and external interested parties from first contact to the completion of the house sale; maintain a professional and engaging customer‑centric experience using the Ascent Homes customer experience framework.
* Ensure information relayed to customers is accurate and truthful at all times while managing customer expectations and compliance with the consumer code.
* Promote the company‑recommended IFA and solicitors to ensure an efficient service for customers and achieve sales completion targets.
* Guide potential purchasers around show homes, stock plots, and the development to demonstrate the standard product, overcome objections, and introduce upgrades and extras where appropriate to maximise sale revenue.
* Maintain CRM and referral information and follow up leads in a timely manner to ensure sales targets are met.
* Ensure high standards of health and safety are maintained on site and report any issues to the Sales Manager.
* Prepare handover packs ensuring all relevant information is provided to the customer on completion day.
* Liaise with the construction teams and conduct weekly build/sales meetings to ensure customer extras and options are ordered and installed as required.
* Maintain ongoing competitor analysis, report findings, make recommendations, and actively engage in driving marketing campaigns.
* Provide accurate and meaningful customer data and insight to key colleagues across departments, alongside suggestions for improvement or change.
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