Are you an experience Call Centre Agent looking for an exciting and new opportunity?
Would you like to work with a friendly and ambitious team?
OA are currently recruiting for a Call CentreTeam Lead to join a reputable business that has a portfolio of clients across FMCG, Financial Services and leading brands. This role will be based in their Edgware offices on a temporary to permanent basis.
Hours: (40 hours per week across their shifts between opening hours)
* Monday – Friday – 8am – 9pm
* Saturday – 8am – 7pm
* Sunday – 9am – 6pm
Role Responsibilities:
* Manage and lead a team of customer service agents, working across multiple campaigns to ensure best in class service
* Mentoring team members to upskill their performance and overall career development
* Provide regular business updates and internal training when necessary
* Support with internal recruitment and hiring to scale the team as the business looks to grow
* Report on weekly performance, KPIs and monitor any absence
Requirements:
1. Previous call centre experience is essential for this position
2. Ability to work in a fast-paced environment, whilst supporting internal team members in the role
3. Strong communication skills and the ability to provide excellent customer service to all cli...