WATES is seeking an experienced Customer Service Manager for its Finsbury Park location. In this role, you will lead a team of schedulers and administrators, ensuring high-quality service delivery and client satisfaction. You'll be responsible for managing complaints, monitoring KPIs, and fostering process improvements. The ideal candidate possesses strong analytical skills, excellent communication abilities, and proven experience in customer service management. We offer a competitive salary, career development, and a supportive work environment.
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