Our client, a leading supplier of green energy, is looking for a Strategic Customer Service Manager to lead a team of 10-15 to deliver exceptional service to strategic B2B clients. You'll build strong relationships, drive customer retention, and ensure a best-in-class service experience. This role offers the opportunity to shape their service strategy, collaborate with key stakeholders and make a real impact. If you have experience of working within the B2B energy industry, combined with extensive experience in leadership - apply today!!
Key responsibilities:
* Lead & develop a team to assess & meet customer needs while achieving key objectives
* Oversee end-to-end service delivery for strategic business accounts
* Collaborate with internal stakeholders to ensure regulatory compliance and service target
* Support debt recovery efforts and assist Business Sales in securing new clients
* Enhance existing services and support new service launches through effective communication
* Manage third-party relationships to meet internal and regulatory service standards
* Work with Legal, Compliance, and Finance teams on audits and governance
* Contribute to a market-leading B2B customer experience strategy
* Support cost management and business growth initiatives
* Handle internal and external escalations effectively
Skills and Experience required:
* At least five years of proven experience in a strategic management role
* Experience of working within the B2B energy industry (Essential)
* Proven leadership and senior customer relationship management experience
* Strong communication, networking, and stakeholder management skills
* Proficient in Microsoft Office and data analysis
* High numeracy, problem-solving, and strategic thinking ability
* Excellent time management and organisational skills
* Self-motivated, results-driven, and able to manage multiple deadlines
* Strong commercial acumen, with negotiation and project management skills
Ref: 15024
Role: Strategic Customer Service Manager
Location: Stroud/Hybrid
Salary: £45,000 + 30% OTE + bens