CUSTOMER SERVICE MANAGER Location: Scunthorpe Type: Permanent Salary: £40,000 Job Summary: * We are currently representing a Customer Care Manager opportunity on behalf of our client, a leading manufacturing business. This role is pivotal in leading the Customer Care Team, ensuring all enquiries and complaints are resolved promptly, professionally and with a focus on continuous improvement. Main Duties: * Lead, manage and develop the Customer Care Team to deliver exceptional service and meet performance targets. * Oversee all customer enquiries, complaints and service requests across phone, email and digital channels. * Monitor KPIs including response time, customer satisfaction and resolution rates, ensuring service standards are consistently met. * Identify recurring issues and implement corrective actions to improve processes and prevent future problems. * Manage escalated cases and resolve complex service issues with professionalism and efficiency. * Collaborate cross-functionally with Sales, Quality and Operations to ensure seamless after-sales support. * Prepare regular reports on team performance and customer feedback, driving continuous improvement initiatives. * Coach and mentor team members to build capability and enhance service delivery. Person Specification: * Proven experience in customer service management, ideally within a fast-paced or manufacturing environment. * Strong leadership and peop...