Service Desk Manager – IT Services Sevenoaks (Hybrid) | Up to £46,000 + Benefits We’re working with a leading technology and managed services provider delivering cloud, connectivity, cybersecurity, and IT support solutions to businesses across the UK. Known for their customer-centric approach and service excellence, the organisation continues to invest heavily in its support function to deliver high-quality outcomes for its clients. This is a Service Desk Manager role focused on leading a team of support engineers, ensuring SLA performance, service quality, and customer satisfaction are consistently achieved. You’ll take ownership of team performance through reporting and dashboards, manage escalations, and act as a key point of contact for clients when required. Alongside this, you’ll play a central role in people management, team development, and operational efficiency across the service desk. Why apply: * Leadership opportunity: Manage and develop a team within a high-performing service desk environment. * Customer impact: Play a key role in ensuring service excellence and client satisfaction. * Operational ownership: Take responsibility for performance metrics, SLAs, and service delivery standards. * Collaborative environment: Work closely with technical and service leadership to drive continuous improvement. * Strong benefits: Private healthcare, wellbeing support, and a compreh...