1. Amazing opportunity for an experienced Customer Service / Sales Manager!
2. Attractive salary, career development, progression opportunities!
About Our Client
Our client is a well-established international manufacturing business supplying specialist materials to customers across multiple global markets. With a strong reputation for quality and innovation, they operate within a fast-paced, customer-focused environment supporting continued commercial growth across Europe.
Job Description
3. Lead a team making sure the adequate level of support, training and professional growth is provided
4. Responsible for all Operational activities of the Sales Office including customer credit application, call-off, rebate scheme and consignment stock
5. Responsible for the Order to Cash process providing the highest level of customer support making sure the process is followed
6. Manage all intercompany sales between the company's subsidiarises interacting with all Business units General Managers
7. Responsible for the accuracy and the maintenance of the customer and prospect database interacting with Marketing
8. Lead commercially any enquiry from website providing all required information interacting as required with Technical & Operational function
9. Support the external sales team by providing data, analysis and stock information contributing to the SIOP process
10. Attend if/when required Sales meeting and SMT by preparing monthly report and analysis
11. Manage all commercial activities for ancillaries providing prices and maintain relationship with suppliers
The Successful Applicant
A successful Customer Service Manager should have:
12. A Degree in Business or Economics (preferred)
13. Up to 5 years experience in customer service, order management, and commercial support
14. Proven experience managing or supervising teams
15. Highly driven, proactive and solutions focused
16. Strong commercial awareness and customer-first mindset
17. Ability to remain calm under pressure
What's on Offer
18. A competitive annual salary of £35,000.
19. A permanent position based in Liverpool with opportunities for career advancement.
20. The chance to work within a collaborative and supportive team environment.
21. Exposure to the industrial/manufacturing sector and its unique challenges.
If you are ready to take the next step in your career as a Customer Service Manager, we encourage you to apply today!