Following a reorganisation of our People Services function, these newly created roles will be an integral part of our service, providing professional, proactive and customer‑focused People Advisory support to our clinical divisions and corporate services across WWL. Working collaboratively with Senior Business Partners and HR Advisors, you will ensure the delivery of timely, compassionate and high‑quality advice and support on complex employee relations, wellbeing and organisational change programmes for medical and non‑medical teams.
You’ll also develop inclusive, person‑centred policies and procedures, and design and deliver engaging and innovative ways to embed policies and new ways of working. Through your advice, coaching and influencing skills you’ll support our leaders/managers to be excellent people leaders, and ensure that we develop a culture which attracts and retains a diverse and engaged workforce, who deliver the best patient care to the users of our services.
Responsibilities
* Provide compassionate leadership and management to HR Advisors to ensure the delivery of an effective and high‑quality operational HR service to the Trust; coach and mentor team members to develop their knowledge and skills.
* Work on own initiative and prioritise own workload and that of the team to ensure key performance indicators and service level agreements are met.
* Ensure services are customer‑focused, efficient, and aligned to divisional priorities and People Services objectives.
* Develop and maintain effective working relationships at all levels across the organisation, establishing trust and professional credibility to support the delivery of people priorities and improve the employee experience.
* Contribute to the improvement of key workforce performance indicators (e.g. sickness, turnover, appraisal rates, mandatory training rates, bank and agency usage, workforce numbers, staff engagement) through coaching, supporting leaders, and providing workforce reports and analysis.
* Coach and support leaders to create compassionate and inclusive cultures in their service areas.
* Produce high‑quality reports drawing data and information from a variety of sources and present information to relevant stakeholders.
* Support the Business Partners and Associate Director of People Services in developing and implementing systems and procedures that provide an efficient and effective basis for HR advice to all levels of the organisation.
* Maintain and support the development of digital workforce systems.
* Work with the Senior Business Partner and Digital Workforce Team to ensure divisions have robust workforce information and data, support services to interpret and translate data into actions that enhance service delivery and staff experience.
* Lead the development, implementation and review of employment policies and procedures, ensuring timely responses to changes in legislation and supporting managers to implement policies fairly and consistently in partnership with Trade Unions.
* Monitor, measure and report on HR issues, opportunities, development plans and achievements within agreed formats and timescales.
* Contribute to the development of workforce plans and strategies.
* Seek feedback from key stakeholders and share it with Business Partners and the wider team to improve the People Services delivered.
* Provide professional advice and guidance on escalated, complex people matters and enquiries relating to terms and conditions of service and interpretation of organisational policy.
* Work closely with managers and leadership teams to ensure effective and timely resolution of all levels of employee relations matters, including complex informal and formal matters such as disciplinary, safeguarding, grievance, performance management, dignity and civility at work and attendance issues.
* Lead and actively participate in HR forums and sub‑groups.
* Develop and establish effective working relationships with trade union representatives, promoting partnership working and determining effective courses of action to resolve conflict and contentious issues.
* Support change and innovation within the Trust by facilitating new ways of working and the effective management of change, in accordance with policies, procedures, legislation and best practice.
* Undertake and lead specific HR projects identified through the NHS modernisation agenda, contributing to development and implementation of key national areas of work including Agenda for Change, Equality and Diversity, and Wellbeing.
* Collaborate with OD, L&D and Digital Workforce Teams to develop and implement the national and local People/OD strategy, meeting the Trust’s objectives and quality standards.
* Promote equality of opportunity and diversity within the workplace and develop strategies to support equality and diversity in employment policies and initiatives.
* Design and deliver training and development programmes in relevant areas for People Services.
* Deputise for Senior HR Business Partners in their absence.
* Oversee internal and external audits, analyse results and embed actions to improve performance.
* Act as an ambassador for the Trust, representing the organisation to partners, NHS bodies, regulators and the voluntary sector; build constructive relationships that benefit the Trust.
* Participate in relevant internal and external working groups, projects and initiatives to provide information and expertise.
Qualifications
* Significant experience of operational HR at a senior advisory level, advising on complex employee relations cases.
* In‑depth knowledge of employment law and HR best practice.
* Experience developing and maintaining relationships with Trade Union representatives.
* Excellent communication and coaching skills.
* Passion for and commitment to the Trust’s values.
* Ability to develop inclusive, person‑centred policies and procedures.
* Capability to design and deliver training and development programmes.
* Strong analytical and reporting skills.
* Experience with digital workforce systems and data‑driven decision making.
* Proven ability to manage complex employee relations situations and administer disciplinary, grievance and performance processes.
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