Our client is a dynamic organisation committed to providing top-notch customer service and innovative solutions. They are seeking a passionate and driven Customer Service & Sales Executive to join their enthusiastic team!
Benefits & Perks
* Competitive salary
* Comprehensive training and development opportunities
* Friendly and supportive work environment
* Opportunities for career progression
* Employee discounts and perks
Responsibilities
* Provide first‑line support via phone, email, LiveChat, and review platforms.
* Process sales orders and handle payments efficiently.
* Identify and convert cross‑sell and upsell opportunities to drive revenue.
* Manage customer accounts and ensure a seamless experience.
* Monitor and respond to customer reviews, transforming feedback into positive outcomes.
* Support product launches and commercial campaigns.
Essential (Knowledge, skills, qualifications, experience)
* Minimum 2 years' experience in a customer‑facing role with a focus on cross‑selling or upselling.
* Proven experience with LiveChat and handling inbound queries confidently.
* Working knowledge of Office 365 and CRM/order systems.
* Strong spoken and written English with good numeracy skills.
* Highly organised and able to multitask under pressure while maintaining accuracy.
* Customer‑focused with strong interpersonal skills and resilience.
Desirable (Knowledge, skills, qualifications, experience)
* Excel skills for data management and reporting.
* Experience working to commercial KPIs and managing online reputation.
If you're ready to make a difference and join a vibrant team, we want to hear from you! Please submit your CV and a cover letter outlining your relevant experience to Gemma at Adecco.
Join us and be part of a team that values your contributions and fosters your success!
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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