Undertake all functions involved in the daily operation and service delivery within the gym. This includes supervising the gym floor, undertaking various gym appointments such as gym programming, reviews, and floor-based coaching, with a high level of engagement to actively recruit and retain members. As a Fitness Instructor, you will be required to deliver the highest quality service throughout the centre by inspiring and motivating customers, increasing retention, and providing guidance and support to help customers achieve their goals.
Responsibilities include:
1. Motivating and supporting customers to increase retention and achieve their goals.
2. Carrying out gym appointments and delivering the member journey, including Welcome Workouts, Personal Plans, and Plan reviews.
3. Providing advice and guidance to ensure safe equipment use and correct exercise techniques.
4. Delivering gym floor group training sessions and workshops as required, possibly across different sites.
5. Creating and promoting in-centre gym challenges to engage customers.
6. Participating in the membership sales process by highlighting the benefits of membership and group exercise.
7. Meeting performance KPI targets set by the Operations Manager.
8. Creating content for websites and social media platforms, including images and videos.
9. Assisting in organising special events, program development, and promotions as needed.
10. Maintaining a clean, safe, hygienic, and tidy gym environment during supervision hours.
11. Following site checklists and conducting maintenance checks to ensure equipment is operational.
12. Wearing the provided uniform and maintaining a high standard of presentation.
13. Complying with health and safety procedures.
14. Attending training sessions and team meetings as required.
15. Completing various administrative tasks as needed.
Additional notes:
* You will not promote your private business within Wave facilities or to members.
* You will inform Wave of external classes and programs you teach to avoid conflicts of interest.
* You will not promote your private business using Wave facility images or members without proper consent.
* If a Wave member is also a participant in your private classes, you may use their image with permission.
* Attendance at team meetings is expected.
* It is preferred that you hold Level 3 PT qualifications and GP referral qualifications or be willing to attain them.
* You may be required to work across different sites as needed.
Wave Active is an award-winning charity and social enterprise dedicated to inspiring active lifestyles and improving community health and wellbeing. Managing multiple leisure facilities across East Sussex, we aim to create an approachable environment that supports individuals' health journeys. Surplus revenues are reinvested into community facilities, programs, and health initiatives.
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