We ensure you\'re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:Free mealsFree on-site gymFree onsite swimming pool accessSubsidised car parkingContributory pension schemeGrow your career with our Career Pathways and MyLearning programmesQuick access for you and your immediate family to a Digital GP, and wider healthcare benefitsExclusive travel discounts with TUI, Expedia, Booking.com and many moreSave money on your food shop with discounts on Tesco, Sainsbury\'s, Morrisons and many moreUp to 44% off cinema tickets to enjoy your favourite blockbusterReceive cash rewards every time you spend and use them on a wide range of brandsUn-wind with us with free wellness, mindfulness and exercise classesYou can share all discounts and offers with your friends and familiesThe RoleWe are looking for an experienced Catering Manager to lead a diverse catering operation across cafés, restaurants, retail outlets and hospitality services. This is a highly visible role, combining operational leadership, people development, commercial performance and client engagement in a fast-paced university environment.You'll play a key role in shaping customer experience, developing teams and driving standards across multiple outlets while working collaboratively with the senior leadership team.Key ResponsibilitiesOperational LeadershipManage day-to-day catering operations across cafés, restaurants, retail outlets and hospitality servicesEnsure consistently high standards of food quality and customer service in line with Chartwells standardsDeliver menu implementation, promotions and seasonal offers in line with Compass Group guidelinesWork closely with peers, the Operations Manager and Contract Director to share best practice and build a strong, collaborative team culturePeople ManagementLead, coach and develop catering teams, creating a positive and inclusive working environmentManage HR processes including rotas, performance reviews, return-to-work meetings and recruitment supportEnsure staffing levels meet operational demands while effectively managing labour costsProcess staff timesheets and payroll accurately and on time using company systemsHealth, Safety & ComplianceEnsure full compliance with food safety legislation, allergen management, HACCP and Health & Safety policiesMaintain excellent hygiene standards across all front- and back-of-house areasCarry out regular audits and implement corrective actions where requiredPromote a strong health and safety culture, including PPE and process complianceFinancial & Commercial PerformanceManage budgets, forecasting, stock control and cost efficiencies to achieve financial targetsAnalyse sales data and introduce initiatives to drive revenue and increase student and staff engagementManage supplier relationships, ordering processes and waste-reduction initiativesSupport the senior team to deliver strong commercial outcomes and an outstanding customer experienceClient & Stakeholder EngagementBuild and maintain strong relationships with university partners, student representatives and internal Compass stakeholdersAttend and lead regular team and peer meetingsRespond effectively to customer feedback, escalating where appropriateSupport university events, open days and bespoke hospitality requirementsAbout YouEssentialProven experience managing a large, busy retail catering outlet or multiple outletsStrong commitment to delivering excellent customer servicePassion for creating and sustaining a positive team cultureOrganised, pragmatic and able to adapt to changing prioritiesSolid understanding of line management and HR processesAbility to work under pressure while maintaining attention to detailExcellent communication and interpersonal skillsYou'll also be:A natural people-person, confident engaging with students and senior stakeholders alikeA role model for honesty, respect and fairnessCommercially aware, with experience managing budgets and driving revenueFlexible and adaptable within a dynamic university environmentDesirableExperience using OurTime or a similar systemBackground in contract catering or large operational teamsStrong interest in food & beverage, retail and eventsAbout UsAs part of Compass you\'ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK\'s biggest businesses.Job Reference: com/0501/91076001/52781946/SU Universities & CollegesCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!