Customer Service Manager £38,000 Coleshill The Company An international business that provides materials to the building trade industry. Employing over 1000 people, covering 30 countries worldwide offering a best-in-class service and remains independently owned. What will you do as a Customer Service Manager? Process complex sales orders via SAP Provide support and KPIs to a team of 3 Handling customer enquiries and complaints Be the first point of contact with logistics providers Run sales reports for regional managers Promote web shop and promotions for B2B Customers Manage client price lists Support our UK and ROI customer base with their sales orders, queries and deliveries. Processing sales orders received daily via phone, email or e-commerce What will you need as a Customer Service Manager? Driver and own transport due to location Experience within an office-based customer service role Confident, excellent communication skills and good telephone manner Knowledge of SAP would be an advantage Understanding UK and International order processing Previous experience managing a customer service team What’s on offer Parking Working in a small team with full training 1 Day from home after training 23 days holiday Working hours are 8am to 4pm Job Number 7658