Annual wage £15,000.00 Generous Pension Scheme Paid holiday entitlement Team incentives and outings Staff discount on Howdens products Working week 8.00am - 5.00pm / 7.30am - 4.30pm / Days to be confirmed. Total hours per week: 40.0 Expected duration 17 Months Possible start date 10 Jun 2024 Date posted 01 May 2024 Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC1000248306 Positions 1 available What you will do in your working day At Howdens we invest in our people and provide thorough on the job training and excellent career progression opportunities, reflected in our placement at Number 17 in the Top 100 Apprenticeship Employers table 2022. We are proud of our substantial growth and remain committed to success through the expansion of our local depot network. Despite its scale, Howdens remains a local business with traditional values and we are seeking talented people to help us continue to grow our business. The Role: Provide potential and existing customers with the highest level of customer service and support the wider sales team in generating and chasing leads Focus on effective customer account management, aiming to increase the company’s customer base and develop long term collaborative relationships within the building trade Maintain up to date product and industry knowledge Use creative marketing materials to promote Howdens products, depot events and sales periods to new and existing customers Keep in touch with both depots lead banks regularly via the telephone and using our customer engagement messaging tool Develop long term collaborative relationships with customers Proactively gain new accounts, repeat business and generate qualified leads for the team through outgoing sales calls Process sales for customers using the in store payment systems, quoting correct pricing, delivery date and stock requirements The training you will be getting Customer Service Practitioner Level 2 Apprenticeship Standard End Point Assessment Work based training Functional Skills in English and maths (if necessary) What to expect at the end of your apprenticeship At Howdens, there are great opportunities for the right candidate to progress into one of many key depot roles including sales and management Requirements and prospects Desired skills and personal qualities Communication skills, Organisation skills, Customer care skills, Strong Relationship Builder, Target Driven, Planning, Proritise own Workload Qualifications GCSE or equivalent English (Grade 9-4 (A-C)) Desired GCSE or equivalent Mathematics (Grade 9-4 (A-C)) Desired Other Personal and professional development (Grade Desire) Essential Things to consider Why work for us? Howdens Joinery, a trade only business with over 780 depots, has built a reputation that builders can trust through offering best local price and providing product from local stock. Our unbeatable service and product has led to us becoming a market leader, which is why we were awarded the Royal Warrant of Appointment by Her Majesty the Queen 2015 for our quality and excellence.