* Must have experience managing a team
* Excellent benefits package
About Our Client
Our client is a small-sized but highly respected entity. They pride themselves on delivering exceptional customer experiences and maintaining a strong reputation for quality and reliability.
Job Description
* Managing and developing the Customer Service department to ensure the highest levels of customer satisfaction.
* Implementing effective strategies to improve customer service standards.
* Handling and resolving escalated customer issues efficiently and professionally.
* Providing regular performance feedback and coaching to the customer service team.
* Collaborating with other departments to ensure consistency in customer interactions.
* Monitoring and reporting on customer service performance metrics.
* Driving continuous improvement initiatives within the customer service team.
* Ensuring adherence to company policies and regulations.
The Successful Applicant
A successful Customer Service Manager should have:
* Prior experience in a customer service manager role within the business services industry.
* Excellent leadership and team management skills.
* Strong communication and interpersonal skills.
* Ability to handle high pressure situations and make decisions in a timely manner.
* Proficiency in using customer service software and CRM systems.
* Strong problem-solving skills and ability to think on their feet.
* A customer-centric mindset and a passion for delivering exceptional customer experiences.
What's on Offer
* The opportunity to work in a hybrid setup.
* Private medical benefits.
* A supportive and collaborative work culture.
* Opportunities for personal and professional development.
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