* Customer Service Manager
* Manufacturing Industry
About Our Client
Page Group are pleased to be supporting an industry leading manufacturing business who provide products to customers across the UK and Internationally. This is a relatively new role focused on the creation and development of a new Customer Service function
Job Description
* Provide clear leadership and guidance to the internal Customer Service function
* Responsibility for Order Management, ensuring the accurately and timely input of customer orders
* Provide UK & International customer with information on product availability, lead times, and pricing
* Proactively update customers with any potential changes to their orders
* Provide support to field sales and account managers around administration, customer support and on-boarding new customers
* Work closely with production and logistics to manage the smooth and timely flow of customer orders, ensuring and changes or delays are managed accordingly
* Review, improve and implement standard operating procedures across the department with a view on efficiency and customer satisfaction
* Ensure CRM systems is best utilised to capture customer data
* Take ownership of any escalated customer issues
The Successful Applicant
* Strong people management experience in a similar role or environment
* Ability to build strong working relationships internally and externally
* Experience implementing new process and procedures
* Strong attention to detail
What's on Offer
This is an exciting role for a well established and developing manufacturing business based in Huddersfield
The role offers a salary of £40,000 - £45,000 depending on experience along with excellent company benefits
The role will be based full on site in Huddersfield
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