Job Description
Customer Service Manager – Aftersales
Location: Brighouse
Hours: Full Time
Salary: £38,000 – £45,000
Full-time, fully office based
8am - 5pm / 7am - 4pm
We’re recruiting on behalf of a leading manufacturing business in the Brighouse area, looking to appoint an experienced Customer Service Manager to lead their Aftersales department.
This is a brilliant opportunity for a service-focused leader who thrives on improving customer journeys, building strong teams, and resolving issues with efficiency and care. The successful candidate will play a key role in developing service standards, driving performance, and ensuring customer satisfaction across all aftersales touchpoints.
Key Responsibilities:
1. Lead and develop the aftersales customer service team to deliver exceptional support
2. Manage escalated complaints through email, letter, and social media with a professional, solutions-driven approach
3. Identify and implement process improvements to enhance the customer experience
4. Work collaboratively with other departments to ensure a seamless customer journey
5. Ensure team targets, KPIs, and service levels are consistently achi...