1. Position: Customer Sales & Service Executive
2. Salary: £25,000 – £29,000 basic plus bonus (OTE £30,000 – £36,000)
3. Location: Portslade, office based initially
4. Hours: 37.5 hours a week between 9am and 6pm Monday to Friday plus one Saturday per month. Bank Holidays are working days.
5. Hybrid working after probation period, free parking, 31 days holiday including Bank Holiday allowance, contributory pension scheme and other benefits.
We’re recruiting for a busy and varied customer sales & service role within a fast paced office environment. This position supports the team by scheduling appointments, following up enquiries and converting sales opportunities through excellent customer interaction.
It’s an office-based role involving high call volumes alongside email, online chat and digital enquiries.
This role suits someone personable, confident on the phone and comfortable managing multiple tasks throughout the day.
This Customer Sales & Service Executive role involves:
6. Converting inbound sales opportunities through strong customer service and negotiation
7. Handling high volumes of incoming and outgoing calls (circa 60–100 per day)
8. Responding to customer enquiries via phone, email and online chat
9. Scheduling and managing customer appointments and installations
10. Managing diary changes, cancellations and amendments
11. Accurately updating systems and records
12. Meeting service level agreements and individual targets
Skills & experience required:
13. Previous sales or customer service experience is highly desirable
14. Confidence speaking with customers over the phone throughout the day
15. Ability to multitask within a busy office environment
16. Strong communication skills, both verbal and written
17. Call centre or contact centre experience would be beneficial
Salary, hours and company benefits:
18. £25,000 – £29,000 basic salary plus monthly bonus scheme
19. Monday to Friday between 9am – 6pm (37.5 hours per week), one Saturday per month on a rota basis (9am – 3pm) paid overtime or time in lieu
20. Hybrid working after probation period
21. 31 days holiday inclusive of Bank Holidays allowance
22. Pension scheme
23. Cycle to work scheme
24. Free onsite parking
25. Health focused benefits
26. Career progression opportunities and salary reviews
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.