Job Purpose
The Workplace Experience Support Specialist delivers exceptional workplace and guest experiences, ensuring customers have access to the services, spaces, and support needed to work safely, comfortably, and compliantly. Operating flexibly across the office-on the floor or from the One Team Hub-you will provide welcome services, meeting and event support, workplace operations, compliance activities, and logistics. This role combines responsibilities traditionally held by multiple teams, creating a varied and dynamic working environment.
Key ResponsibilitiesGuest Welcome & Customer Experience
* Deliver concierge-level service with strong knowledge of PwC spaces and the local area.
* Support Welcome teams when required
* Manage visitor access, badge hosting, and adhere to security protocols, including tailgating prevention.
* Work closely with the Workplace Experience Manager on safety, access management, and contractor coordination.
Meeting Rooms & Events Support
* Coordinate and monitor meeting room and event bookings, including catering and hosting requirements.
* Support hospitality operations and refreshment setup.
* Assist with event creation, room layout planning, visitor management, issue resolution, and post-event feedback.
Floor Management & Space Ownership
* Conduct regular checks of meeting rooms, lounges, cloakrooms, and office floors to ensure readiness and cleanliness.
* Log, track, and escalate faults as needed.
* Support AV/IT queries, locker systems, and service hub replenishment.
* Build strong relationships with PwC teams and act as a visible, proactive workplace presence.
Workplace Support & Compliance
* Support the WEM/Deputy with facilities management tasks including fabric checks, equipment safety, asset tagging, and sensor monitoring.
* Assist with internal/external audits, contractor escorts, DSE checks, and evacuation support.
* Help colleagues navigate workplace technology, space usage, and reporting tools.
Mail, Parcels, Courier & Print Services
* Process domestic/international couriers, tracked mail, and IT equipment dispatch.
* Manage inbound deliveries, internal mail, and standard postal services.
* Support print requests, finishing, quality control, secure file deletion, and consumable replenishment (office dependent).
One Team Collaboration
* Work closely with all workplace service partners to maintain consistent, seamless "One Team" delivery.
* Proactively complete quick tasks and support colleagues across service lines.
Health & Safety
* Use equipment safely and report any risks, deficiencies, or faults immediately.
* Follow SPS health and safety policies and training requirements.
* Escalate issues or training needs to the line manager promptly.
Skills & Experience
* Experience in workplace services, facilities, hospitality, or front-of-house environments.
* Excellent customer service, communication, and relationship-building abilities.
* Confident with Microsoft Teams, MS Office, ServiceNow, EMS, and workplace technology.
* Capable of supporting AV/IT peripherals and basic troubleshooting.
* Organised, adaptable, and able to balance planned and reactive tasks effectively.
* Resilient and quick to respond to queries, incidents, or operational needs.
Equal Opportunities
SPS is committed to a diverse, inclusive, and supportive workplace. Employee-led networks champion gender equality, LGBTQIA+ inclusion, neurodiversity, disability, wellbeing, cultural diversity, menopause support, domestic abuse support, and men's wellbeing.
We are a Disability Confident employer-candidates with disabilities who meet the essential criteria will be progressed to the next stage, with reasonable adjustments available.