Customer Service Manager
Location - Ammanford
Salary - £40,000 per annum
Hours of work - Monday - Friday, 8:30am - 5:00pm
Vibe Recruit are proud to be working on behalf of a well-established and growing manufacturing business in the Ammanford area in their search for an experienced Customer Service Manager.
This is an exciting opportunity for a customer-focused leader to take ownership of a busy Customer Service function, driving service excellence, team performance, and continuous improvement across the business.
The Role
As Customer Service Manager, you will lead and develop the Customer Service team, ensuring an outstanding post-sale customer experience while improving operational efficiency and customer satisfaction.
You will work closely with internal departments including Sales, Production, and Logistics to identify trends, resolve service issues, and implement improvements that enhance the overall customer journey.
Key Responsibilities
Lead, coach and develop a high-performing Customer Service team
Oversee the day-to-day operations of the Customer Service function
Analyse customer feedback and complaint trends to improve service delivery
Collaborate cross-functionally with Sales, Production and Logistics teams
Set and monitor clear KPIs and performance objectives
Act as an escalation point for key customer accounts and complex queries
Improve customer care processes through automation, reporting and system efficienciesAbout You
The successful candidate will have:
Previous experience in a Customer Service or Customer Care leadership role
Strong people management and coaching skills
Excellent communication and relationship-building abilities
Experience managing KPIs and driving team performance
A proactive and solutions-focused mindset
Strong organisational and problem-solving skills
The ability to work collaboratively across multiple departments
If you are an experienced Customer Care professional looking for your next leadership opportunity, we would love to hear from you. Please upload your CV or contact Naomi on (phone number removed).
Vibe Recruit is acting as an Employment Agency in relation to this vacancy