Customer Service Manager with Italian
Location: Slough/Windsor
Competitive salary dependent on experience
Permanent & Full time
On-site parking offered!
PG2202780
Language Recruitment Services (LRS) is currently looking for a Customer Service Manager with Italian to join a growing company based in the Windsor/Slough Area.
The successful candidate will play a pivotal role in ensuring the seamless operation of the customer service team, maintaining effective coverage for a high volume of enquiries, and upholding the highest standards of service quality.
This role offers the opportunity to work for a dynamic company in the automotive sector. You'll have the chance to enhance your client service an d team management skills within a multicultural team environment that values support and respect.
Main Duties:
1. Coach and mentor team members
2. Report on daily weekly and monthly call, sale, and complaint statistics.
3. Review staff performance and set goals and training plans.
4. Liaise with different departments and stakeholders to communicate any issues or suggestions for improving service.
5. Communicate with the team on strategic matter
6. Take part in monthly meetings and sales reviews to improve overall services and effi...