Customer Service Manager Milton Keynes ️ Property Developer Monday to Friday £39,000–£42,000 Are you an experienced customer service professional passionate about delivering excellent service? We’re looking for a dedicated Customer Service Manager to join our team in Milton Keynes and lead our customer service and aftercare function. You’ll play a vital role in ensuring our homeowners have a smooth and positive experience from handover through to post-completion support. Key Responsibilities * Oversee the full customer service and aftercare process across developments * Lead, coach, and develop a high-performing customer service team * Be the main escalation point for customer enquiries and complaints * Coordinate defect logging, tracking, and resolution with site teams and contractors * Monitor customer satisfaction and drive continuous improvement * Ensure compliance with warranty and quality standards * Produce performance reports for senior management About You * Proven experience in a customer service leadership role, ideally within property, construction or a related sector * Strong leadership and team management skills * Excellent communicator with strong problem-solving ability * Organised with the ability to manage multiple priorities * Customer-centric mindset with a professional approach * Familiarity with CRM systems and Microsoft Office Working Pattern * Monday to Friday, Full-time Benefits * Supportive team environment * Opportunities for professional growth * Standard company benefits package