1. Opportunity to progress in the role
2. Office based in the City of London
About Our Client
This well-established firm is a leader within the business services sector. With an employee base of over 5000 individuals, it continually strives to foster a culture of excellence, innovation, and teamwork. Based in London, the company is renowned for providing top-tier services to its clients.
Job Description
3. Leading and motivating the customer service team to deliver exceptional customer service.
4. Developing and implementing customer service policies and procedures.
5. Managing and resolving customer complaints effectively.
6. Analysing customer feedback and providing actionable insights.
7. Training and developing team members in customer service and company policies.
8. Engaging with clients to build strong relationships.
9. Coordinating with other departments to ensure smooth operations.
10. Ensuring compliance with company regulations and standards in customer service.
The Successful Applicant
A successful 'Customer Service Manager' should have:
11. A degree in Business Administration, Management or a related field.
12. Experience in a managerial role within the business services sector.
13. Strong communication and leadership skills.
14. Proven ability to manage and develop a team.
15. Exceptional problem-solving abilities and customer service skills.
16. Experience in managing customer complaints and feedback.
What's on Offer
17. An estimated salary range of £31,500 - £38,500 per annum.
18. Generous holiday allowance.
19. An inclusive company culture that values teamwork and innovation.
20. Opportunities for professional growth and development.
21. Working in a prestigious location in London.
We encourage all qualified candidates who are ready to take their career to the next level in the business services industry to apply. This is an incredible opportunity to work in a supportive and innovative environment.