We are working with a leading player in the transportation and distribution sector who are looking for a Senior Customer Service Manager to join their dynamic team in Huddersfield. The ideal candidate will be a strong communicator with a proven management track record, a hands-on approach, and effective planning skills.
Role: Senior Customer Service Manager
Salary: up to £55,000 + benefits
Location: Huddersfield
About the Role of Senior Customer Service Manager:
As the Senior Customer Service Manager, you will be responsible for ensuring the efficient and safe delivery of products, maintaining service standards, and managing operational teams. You will drive operational performance, build relationships with clients, and deliver solutions that meet current and future needs.
Key Responsibilities:
* Oversee and coordinate logistics operations across multiple teams
* Ensure compliance with safety, regulatory, and quality standards
* Manage operational teams to deliver outstanding service to clients
* Drive efficiency improvements across teams
* Collaborate with clients, suppliers, and partners to meet service expectations
* Support and mentor leadership teams
Key Requirements:
* Proven experience in office management overseeing multiple teams
* Experience in customer service management within a large logistics business (preferred)
* Strong operational planning skills
* Experience managing a sizable team in a KPI-driven, fast-paced environment
* Excellent communication skills with a managerial approach
* Ability to communicate effectively with senior internal and external stakeholders
What We Offer:
* Competitive salary with benefits
* Opportunity to work with high-profile clients
* Join a company innovating in traditional and future sectors
* Fast-paced, rewarding environment where your impact is recognized
Please apply online or contact Sandeep Dhillon for a confidential discussion. Visit technical-network.co.uk. Technical Network recruits engineers and managers across automotive, aerospace, electrical/electronic technology, energy, engineering, and manufacturing sectors, offering advertising, search, and recruitment services.
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