About The Role
Atlas Workplace Services has an opportunity for an Account Co-Ordinator to join our team supporting our client in Canary Wharf.
As the Co-Ordinator you will effectively deliver site based FM operations through a team to the standards expected by Atlas and our client, ensuring that all work is carried out safely and in accordance with the company standards and procedures.
Principle Duties and Responsibilities
* Lead a team to ensure the effective delivery of activities in the delivery of service.
* Produce reports as required to ensure the effective reporting of statistical information as required by the Account Manager.
* Acting as ICO for the floor.
* Liaise with suppliers and courier services to effective deliver of service.
* Ensure the effective delivery and execution of the following tasks on a daily basis.
* Managing tasks assigned through Maximo for the site.
* Keeping the H&S file up to date.
* Ensuring the effective delivery of day cleaning.
* Ordering and distribution of office supplies.
* Refill paper in all printers around the building as required.
* Issuing visitor passes.
* Escorting visitors, suppliers and subcontractors.
* Meeting room re-configurations as required on a daily basis.
* Ensure the collection of incoming post and deliveries from different mail companies from the loading bay.
* Franking all outgoing post and arrange courier collection for outgoing post.
* Print daily reports of the meeting room occupants and layout preference.
* Post run to staff desks at 10.00am and 2.15pm.
* At 11am – 2pm greet staff to drop off outgoing post and collect any personal post.
* Top up cups by all water machines.
* Attend building management meetings.
* Acting as point of contact for regional offices, Manchester and Stirling – ordering consumables, organising maintenance visits etc.
* First Aider.
* Fire Warden duties.
Any other tasks required by Account Manager reflective of the role.
Performance & Quality
* Engaging in our commitment to always adhering while looking to continually improve our quality processes.
* Ensuring company procedures are followed and a high level of customer service is provided, review as required and highlight risks and opportunities.
* Reflecting a professional company image through all communications and actions, both internally and externally.
* Ensure service levels meet the standards agreed with clients.
* Operate within agreed operational and/or management guidelines.
* Ensure a truly customer focused culture, developing excellent relationships and effective client and team relationships through good communication, taking ownership, delivering our commitments and working together.
* Always promote a professional, corporate and positive image, be helpful and courteous at all times.
H&S & Governance
Ensure all tasks are carried out within company H&S guidelines ensuring all aspects of service delivery are undertaken in a safe manner.
* Operate within agreed operational and/or management guidelines.
* Working within the limits of the Atlas Corporate Governance.
* Freedom to escalate any H&S issues to Atlas in the event of serious concerns and to liaise with contract leadership team.
About You
Minimum Qualifications, Certifications and Training required
* GSCE in English and Maths or Equivalent
Essential Knowledge, Skills and Experience for this role
* Experience in a similar role and a proven record in this type of work.
* Previous line management experience.
* Previous experience of producing reports for statistical purposes.
About The Company
At Atlas Workplace Services, we believe great buildings start with great people.
We’re not just another FM provider — we’re a top-10 industry leader committed to doing things differently, with a personal touch, smart technology, and a passion for going the extra mile.
As part of an Employee Ownership Trust (EOT), Atlas Workplace Services is proud to be a company where our people have a meaningful stake in our success.
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