Service Quality Manager (Private Care Homes)
Location: Lowestoft, Suffolk (covering Norfolk & Suffolk)
Salary: £55,000 per annum
Package: Excellent performance-related bonus | Monthly car allowance
I am working with a well-established and growing care provider to recruit an experienced Service Quality Manager. This is a senior, influential role focused on ensuring consistently high standards of care across a diverse portfolio of services, including elderly care, homecare, and specialist care services.
The role is predominantly field-based across Norfolk and Suffolk, with occasional travel to other locations as required.
Role Overview
As Service Quality Manager, you will play a pivotal role in driving quality, compliance, and continuous improvement across services. Working closely with senior leaders, operational teams, and registered managers, you will support and challenge teams to deliver outstanding, person-centred care that meets regulatory and organisational standards.
Key Responsibilities
* Monitoring, assessing, and improving service quality across multiple care settings
* Ensuring compliance with CQC regulations, particularly within homecare
* Supporting managers through audits, inspections, and action planning
* Embedding a culture of excellence, accountability, and continuous improvement
* Providing clear guidance, coaching, and leadership to operational teams
Reporting to: Senior Operations Leadership / Director of Service Quality
About You
* Proven experience in a quality, compliance, or governance role within health or social care
* Strong working knowledge of CQC homecare regulations and standards
* Excellent leadership, communication, and stakeholder engagement skills
* A proactive, solutions-focused approach with strong decision-making ability
* High attention to detail and the ability to manage competing priorities
* A genuine commitment to person-centred care and quality improvement
* A full UK driving licence
What’s on Offer
* A comprehensive induction and structured training programme
* Clear opportunities for professional development and career progression
* A supportive, values-led working environment
Benefits Package
* Excellent performance-related bonus
* Monthly car allowance
* 25 days annual leave plus bank holidays
* Loyalty bonus – up to 5 additional annual leave days with length of service
* Company pension scheme
* Employee Assistance Programme
* Employee Wellness & Health Assured programme
* Blue Light Card (enrolment fee reimbursed)
* Full DBS disclosure paid for
* Employee benefits and discount scheme
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