Job type: Permanent
Location: Wrightbus
Closing date: Wednesday 30 Apr 2025 08:00
The Job Summary:
Wrightbus is the fastest growing production company in Europe. We are recruiting for a Customer Sales Executive to ensure the delivery of an industry leading customer service function, providing accurate product information and the delivery of an effective and efficient sales ordering process in a fast-paced aftersales department.
The Role:
* Management of accounts assigned to you to make sure orders are processed through the system to delivery in as short a timeframe as possible.
* Communication with customers and external sales teams to ensure both are aware of when they will receive their parts.
* Aftermarket part sales administration, including upload of sales orders onto Sage.
* Ensure the accuracy of sales orders and invoices.
* Work closely with the purchasing team to provide pricing and commercial terms to international customers in an efficient and timely manner.
* Complete part tenders, request for quotation and price requests via customer portals, or directly by email.
* Provide customers with accurate estimated time of arrival for parts on back order.
* Liaise with technical departments to resolve customer technical enquiries.
* Advise customers of obsoleted parts, or parts which have been superseded.
* Create credit notes for faulty parts, over-charged items and discrepancy claims, as applicable.
* Compile monthly sales reports, KPI reports or other ad-hoc reports as required.
* Ensure that all systems are kept accurately up to date in a timely manner.
* Follow the escalation process in relation to any queries you are unable to directly resolve.
The Requirements:
* 5 x GCSE's (or equivalent) including English and Maths at Grade C or above.
* Demonstrate 1 years' experience in a similar position, with experience processing customer orders.
* Proven experience of dealing with customers via telephone & email.
* Competent in use of MS Office.
The Benefits:
* 4% discretionary bonus.
* Life Insurance.
* Medicash scheme.
* Discount with local businesses e.g. Galgorm Spa Resort and McAtamney's.
* Free car parking.
* Canteen.
* Career progression.
* Professional development.
* Flexitime.
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
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