We are looking for a Service Desk Manager, reporting into the Head of IT Support. This will be a hands-on role, not just focused on supervising tasks. The estimated workload will be around 35% team leadership, with the remaining time spent providing technical support, handling escalations, and assisting with more complex tickets. Experience Minimum 1 years’ experience in a team lead, supervisory role, with direct responsibility for supporting, mentoring, and managing IT support staff Proven background in IT support / service desk environments, supporting end users in a business setting Experience acting as an escalation point for complex technical or operational issues Technical Skills Strong day-to-day administration of Microsoft 365, including: User management Licensing Mailboxes and shared mailboxes * Windows Server * Print Server * Home working Support * General Networking skills * Active Directory * Group Policy * VPN * WiFi Exchange Online: * * Daily operational administration (not infrastructure setup or migration) * Permissions, and common user issues Microsoft Intune (desirable): * * Day-to-day use and device management * Policy application and troubleshooting (configuration knowledge beneficial but not essential) Microsoft Entra ID (Azure AD): * * User and group management * Role...